COVID-19 Response: The IAFF Center of Excellence remains committed to your health, safety, and well-being. To ensure you have full access to our rehab and therapy services, know that our staff is experienced and trained in telehealth services for mental health, addiction, and overall drug and alcohol rehab support. We're still here for you during the coronavirus pandemic, because we're in this together.

Teletherapy for Addiction and Mental Health.

Register for our teletherapy and online treatment services and we’ll match you with a licensed professional at the IAFF Center of Excellence. Our clinicians specialize in treating career fire fighters, EMTs, paramedics and dispatchers and are uniquely prepared to guide you on the path to recovery.

How It Works

Getting treatment for substance abuse and mental health issues with online therapy and counseling just got easier.

SIGN UP

Get started by completing the brief registration process below. We’ve included a brief assessment and some questions to help match you with the right treatments.

Sign IN

Once registered you’ll receive an email to sign into your teletherapy app where you can access appointments,  get support, send messages and modify your account.

SAY HELLO

After you’ve signed up and signed in, you’ll get notified of upcoming appointments. Just tap or click to join your sessions and say hello to your therapist.

Benefits of Teletherapy

Licensed Professionals

Our professionals are licensed to treat substance abuse and mental health. They’ll guide you along your way.

Convenient

Access to teletherapy and telehealth services from any internet connected mobile phone, laptop or desktop computer.

Flexible Scheduling

Our therapists will set your one-on-one counseling sessions to the time that fits your schedule.

Individual or Group

Get teletherapy in either one-on-one or group settings based on a customized treatment plan that meets your needs.

Secure

Access to tele services are 100% secure, always encrypted and no information is stored during video sessions.

Effective

Our therapists use the latest in evidence-based treatment approaches to ensure you have the most effective treatment possible.

Join the Thousands Who We've Helped Into Recovery

The IAFF Center of Excellence offers teletherapy treatment for those who are struggling from substance abuse and mental health issues.

FAQs

Questions? Here are some frequently asked questions about our online rehab offerings

We offer Partial Hospitalization (PHP), Intensive Outpatient (IOP) and Outpatient services through our telehealth app.

To start, you’ll be scheduled for three initial appointments: one with a Nurse to complete a medical assessment, one with a licensed therapist to complete a clinical assessment and one with a financial counselor to discuss your insurance benefits and coverage. Based on your assessment, we’ll craft a teletherapy and treatment plan to address your unique situation. From there, you’ll be assigned to a specific level of care which will include varying numbers of sessions each week.

  • Patients in Partial Hospitalization (PHP) have sessions 5-6 hours per day 6 days per week.
  • Intensive Outpatient (IOP) have sessions 3 hours per day for 3 to 5 days per week.
  • Outpatient (OP) clients have the opportunity to attend a minimum of 1 group therapy session and 1 individual therapy session per week.

Yes, all communications are transmitted using banking grade encryption and any information you share is protected by HIPAA privacy regulations.

Yes! Insurance will often cover and offset the cost of treatment. We are in-network with most private insurance companies and will verify your benefits prior to starting treatment. Contact us to see if we accept your insurance. You can also call your insurance company directly to discuss your specific policy and coverage.

Click here to get started. You’ll be asked a series of questions to confirm your eligibility for teletherapy and to help us match you to the appropriate treatment team and level of care. From there, you can request the best appointment times based on your schedule. After you complete registration, you’ll receive an invitation to our patient portal where you’ll be able to view your appointments, send and receive messages to our staff and access your telehealth sessions.

Teletherapy is available for both individual and group counseling. Groups are limited to 9 people per group session.

You’ll be matched with a licensed therapist based on your nursing and clinical assessment. Each of our patients receives a personalized plan for their treatment needs.

Yes. For patients that qualify, medically assisted treatment will be available.

At the IAFF Center of Excellence, we believe everyone deserves access to treatment. We have in-network contracts with most private insurance companies that can help offset the cost of treatment. Patients can also privately pay for treatment. After completing the form below, we’ll verify your coverage and set up a meeting with one of our financial counselors who will review your coverage with you to help you understand your insurance benefits and how they apply to teletherapy.

While many of our former patients are currently utilizing our online rehab services, we are also accepting new patients. Get started here.

To access your telehealth appointments, you’ll need:

  • A mobile phone, tablet, laptop or desktop computer with a connected camera and microphone running one of the following internet browsers: Google Chrome, Mozilla Firefox or Safari
  • An internet connection. For the best experience, wifi or ethernet is preferred.